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Terms & Conditions

Terms and conditions for the use of The Gorgeous Company website.


This website (the “Website”) is the website of The Gorgeous Company (TGCE LTD) (“we”, “us”) whose registered office is 1 Warner House, Harrovian Business Centre, Bessborough Road, Harrow, Middlesex, HA1 3EX and trading address 12 Ross Close, Northolt, Middlesex, UB5 4GX (registered number 07459112).
Unless specifically stated otherwise, we are not responsible for the information relating to us on the Website and we make no warranty in respect of its timeliness, accuracy or availability. The information provided is subject to our Privacy Policy that you should read before accessing such information. 

Legal Agreement

By entering the Website, and/or any page accessible on the Website you accept, without limitation or qualification, the terms and conditions set out below (the “Terms”) without modification. By accessing and using the Website, you acknowledge that you are bound by the Terms. 
If you do not wish to be bound by the Terms you should not access or use the Website.
We may modify the Terms in our absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted. 

Sales of Products 

You shall remain all times relevant to any transaction made through the Website entitled to order the products to which the transaction relates under all applicable legislation and regulations and fully compliant with all legislation and regulations applicable to those products that you order through the Website including all legislation and regulations applicable to you and to premises occupied by you in relation to those products. 
You indemnify us and shall keep us indemnified at all times to the fullest extent permissible by law in respect of all damages, expenses, losses and liabilities arising from any breach by you of anything contained in these Terms. 


You will indicate by completing the appropriate order form on the Website the products that you wish to order (“Products”). At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.
Your order shall constitute an offer to purchase the Products specified in the order. We may accept or decline the order. 
When you order Products on the Website we will then calculate the delivery charge for your order and ask you to confirm your order. If, following your confirmation, we accept the order we shall notify you of our acceptance. Only at that point will a contract for the sale and purchase of Products come into being. 
We reserve the right in our discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further or other liabilities.

Entire Agreement

Each order, Acceptance of each order and the supply of Products by us pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and us in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us. 
All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration indication of price shall form any part of these Terms. 


We will endeavour to offer a high level of security for payments and therefore your payment details are automatically encrypted when you enter them.  You can pay for your order using Visa Credit, Visa Debit, MasterCard, JCB, Delta and Solo cards or through an active paypal account, all payments are securely processed through Sagepays or Paypals Secure Sockets Layer (SSL) protocol with an encryption length of 128 bits (the highest level commercially available).

All Prices include UK VAT as applicable.


When you make a purchase with The Gorgeous Company you can create a Gorgeous Angel account and collect points on your purchases.  These points can be redeemed at any time in the future and they are our way of saying Thank You and offering a benefit to our loyal customers who come back and shop with us again.  When you spend £1 you will receive 10 points, £5 = 50 points, £10 = 100 points, and so on.  When you redeem your points, 200 points are equal to £1.  Points can only be redeemed on products, not shipping services, and when redeeming points, no points will be earned on that purchase.  Your personal payment details  are not stored in your Gorgeous Angel account.  Points cannot be combined with cash transactions and are only redeemable online.


Following purchase (7days) an opportuntiy is presented to a customer to leave a review on the product and the service that they have received from The Gorgeous Company. Every effort is made to provide a high level and consistent product offer and customer service, however, sometimes errors can be made. We remain transparent on the feedback that is left and will comment in return where we have been made aware that we can improve.  We reserve the right to unpublish feedback that we deem unfair and damaging to our buisness. Our decision is final.

Delivery and Availability

We will endeavour to dispatch orders within 7 days of acceptance, subject to availability.
Please note that with regard to any international shipments, you are responsible for any local import duties and taxes that may be charged. 
Please note that because we use carriers to deliver Products, we cannot deliver to PO Box addresses.
Please email if you have a special request regarding delivery. Please remember to state the delivery address, country and area code.

Returns & Refund Policy

It is our policy to endeavour to ensure that Products arrive in perfect condition.

If you are returning a Product for a refund you must inform us immediately through the enquiry option or by email to with the reason(s) for returning the Product and we will supply you with a return address. Returns from addresses outside the UK must display original paperwork and give full details indicating a return for refund purpose.

Should any Product not match your requirements on arrival or you change your mind, and it is returned to us in perfect condition within 14 days of delivery with all packaging and enclosures intact, following inspection we will refund you the full purchase price but excluding delivery charges.

Returns of FAULTY items will only be accepted within 14 days and if the goods are delivered to you faulty. All items returned as faulty will be inspected and any items deemed by us to be subject to wear and tear will not be accepted as faulty.

Returns of DEFECTIVE items will only be accepted if the goods have broken due to product failure. All items returned as DEFECTIVE will be inspected and any items deemed by us to be subject to wear and tear will not be accepted as faulty.

'Personalised' or 'Made to Order' products are non returnable and non refundable unless on inspection the item is deemed faulty in materials or workmanship.  Any product, packaging or accompanying materials that have been omitted from a returned order will be charged accordingly.  We should be contacted when the fault is first noticed and within 2 months for DEFECTIVE items by either the return of the item or photographs showing the defect clearly.  Any items outside of the 2 month period will not be replaced due to wear and tear. 

Your UK statutory rights are not affected.


When ordering Products for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, so you should contact your local customs office for further information. 


You will only own the Product once it has been successfully delivered and when we have received payment in full. Until that time, we will own the Product. 


Nothing in these Terms shall be read as limiting our liability for death or personal injury arising from a wrongful act or omission on our part.
We will be responsible for any losses you suffer as a result of us breaching these Terms if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or when a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect of consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. 
Nothing in these Terms shall affect your statutory rights.

Intellectual Property Rights

The Website, and all the information and graphic representations or images on it (“Content”), are owned by, or licensed to us. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of us or our licensors.
You may view the Website on your computer screen and print Content on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.
Without our written consent, you may not use, transfer, copy or reproduce the whole or any part of the Content, the Website or its source HTML code in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
While every effort has been made to represent the product as accurately as possible in photography, computer screens can change the surface texture and colour of a product.  All photography is the intellectual property of The Gorgeous Company - TGCE Ltd. 

Using The Website

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide us with any optional information requested.
You agree not to:

  • impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details
  • modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this
  • make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (e.g. names/addresses) without their prior consent
  • damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;
  • use the Website in any way to send unsolicited (commercial or otherwise) e-mail (‘spam’) or any material for marketing or publicity purposes, or any similar abuse of either
  • publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information
  • make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, ‘trojan horses’, ‘worms’, or any other harmful software
  • falsify the true ownership of software or other material or information contained in a file made available via the Website
  • obtain or attempt to obtain unauthorised access, through whatever means, to the Website


Under new UK legislation we are required to advise about Cookies.  The Gorgeous Company website does not store Cookies or any other of your personal details.  To read more about Cookies please click here.

No Unlawful Or Prohibited Use

You undertake to us that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.
You agree to indemnify us, our officers, employees, and licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking. 

Our Use Of Your Personal Details

Please see our Privacy Policy which forms part of these Terms.

Liability Disclaimer

You agree that you use the Website entirely at your own risk.
In preparing this Website, we have endeavoured to offer current, correct and clearly expressed information. However, we cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information. 
We make no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on the Website for any purpose. We expressly disclaim all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose. 
We shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this website, the provision of or failure to provide services, or for any information obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, or otherwise, without limitation, even if we have been advised of the possibility of damage. 
If you are dissatisfied with any portion of the Website, or with any of these terms of use, your sole remedy, except as specifically provided in these terms, is to stop using the Website.
Notwithstanding anything in these Terms we do not disclaim liability for death or injury caused by our own negligence.
We reserve the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations. 


We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice. 

Virus Protection And Compatibility

While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the Website is virus-free and secure.
We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.

Links To Third Party Sites 

The Website may contain links to websites operated by parties other than us (“Third Party Websites”). These links are provided for your convenience. When you activate one of them, you will leave the Website. We have no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under our control. 
The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.
You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without our prior written consent.


We may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where: 
there is a regulatory or statutory change limiting the ability to provide access to the Website; 
there is any event beyond our reasonable control preventing us from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures); 
we consider in our sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms. 


We reserve the right to monitor and track your visits to the Website.


Unless otherwise specified, the Website is directed solely at those who access it from the UK. Those who choose to access the Website from locations outside of the UK are responsible for compliance with local laws if and to the extent local laws are applicable. 
A failure or delay by us in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms. 
None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party. 
If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms constitute the entire agreement between you and us as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.
The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law. 
Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or fax in each case addressed to you at the e-mail address or fax number you have given us or to us at the e-mail address or fax number displayed on the Website. 
English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts. 

Copyright And Trade Mark Notices

All contents of the Website including The Gorgeous Company logo are trademarks of TGCE Ltd and use of these is strictly forbidden without prior written consent: Copyright 2010-2017 TGCE Ltd (The Gorgeous Company).